Terms of Service

Terms of Wendy’s Online Services

Wendy’s reserves the right, at its sole discretion and without prior notice, to modify, limit, or cancel any order. We may also refuse service to a customer if an item is unavailable or if circumstances beyond our control make it impossible or cause delays in fulfilling an order. Such situations, however, must not be due to negligence on the part of Wendy’s.

Please note: receiving an order confirmation via email, phone, or any other method does not automatically constitute final acceptance. An order is considered officially accepted only when Wendy’s has processed payment and confirmed delivery. Verification of customer details may be required before acceptance or delivery.

Payments

At checkout, you can select between cash on delivery or credit card payment upon delivery. You agree to pay all related fees, charges, and taxes at the rates effective at the time of your order.

Cancellations may be requested by calling (02) 8533-3333 or by using our Contact Us page. However, Wendy’s reserves the right to refuse cancellation if the order has already been dispatched for delivery. If you experience any issues with your order, you may direct your concerns to the same contact details.

Senior Citizen and PWD Discounts

Under the Expanded Senior Citizens Act of 2010 and the Magna Carta for Persons with Disability, qualified resident Filipinos are entitled to a 20% discount on food purchases for their personal use. To claim this benefit, valid identification (senior citizen ID, PWD ID, or equivalent proof) must be presented.

Currently, this discount applies only to cash-on-delivery transactions. For assistance with availing discounts, please call (02) 8533-3333.

Limitation of Liability

Wendy’s will not be held responsible for damages, losses, or injuries arising from:

  • Errors, interruptions, or delays in service
  • Technical failures including viruses or line disruptions
  • Inability to access or use our website or services

Even if notified of the possibility of such damages, Wendy’s liability will never exceed the total amount paid by you for accessing the service.

Submissions

Any remarks, ideas, suggestions, graphics, or other content submitted through this site (“Submissions”) will become the property of Wendy’s.

  • We are not required to treat Submissions as confidential.
  • Wendy’s assumes no liability for similarities between Submissions and future business operations.
  • We retain exclusive ownership of all present and future rights associated with Submissions.

Personal data voluntarily shared on our website is used only for internal purposes and is not sold or transferred to unrelated third parties. Submissions under Customer Feedback or similar forms are not retained permanently.

By submitting, you accept responsibility for your content, including its legality, reliability, originality, and appropriateness.

Jurisdiction

Wendy’s manages this site from its head office in Taguig, Metro Manila, Philippines. Materials are intended for informational purposes within the Philippines. If you access the site from other locations, you are responsible for complying with local laws.

Disclaimer

The content on this site may contain errors or technical inaccuracies. Wendy’s may update or improve materials at any time. All information is provided “as is” without warranties of any kind, express or implied.

We do not guarantee uninterrupted or error-free operation, virus-free servers, or complete accuracy of content. You assume responsibility for any necessary servicing, repair, or correction caused by your use of this site.

Termination

Either Wendy’s or the user may terminate this agreement at any time. If terminated, you must destroy all materials obtained from Wendy’s sites, including documentation and installations. Wendy’s may terminate immediately without notice if terms are breached.

Miscellaneous

This document constitutes the full agreement regarding use of this site. Wendy’s may revise these terms at any time by updating this page. Some products and services may not be available in all regions.

The Wendy’s site may contain links to third-party websites. We are not responsible for their content or practices, and inclusion of links does not imply endorsement.

Trademarks

All trademarks, trade names, and service marks displayed on this site are owned by Wendy’s, its licensors, or respective third parties. They may not be used without prior written consent.

Important Reminder

Wendy’s reserves the right to cancel or reject any confirmed online order if there is valid reason to believe that fraudulent activity or misuse of payment methods has occurred, including violations under Republic Act No. 8484 (Access Devices Regulation Act).